Returns

Last Updated: July 2025

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1. Our Guarantee

We want you to be completely satisfied with your Verdent purchase. If for any reason you're not happy, we're here to help.

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2. Return Window

You have 30 days from the date of delivery to request a return.

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3. Eligibility for Returns

To be eligible for a return:

• Items must be unused and in the same condition as received

• Items must be in the original packaging

• Proof of purchase (order number) is required

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4. Non-Returnable Items

The following items cannot be returned:

• Used brush heads (for hygiene reasons)

• Items damaged due to misuse or accidents

• Items returned after the 30-day window

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5. How to Request a Return

To start a return:

1. Email us: support@verdent.store with your order number and reason for return.

2. Receive instructions: We'll send you return instructions and the return address.

3. Ship the item: Pack the item securely and send it to the provided address.

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6. Return Shipping Costs

• If the return is due to a defect or our error, we will send you a new one at no extra cost. Most time we do tell you to return it.

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7. Refund Processing

• Once we receive and inspect your return, we will notify you of the approval status.

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8. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at support@verdent.store

• Provide your order number and photos of the damage

• We will arrange a replacement

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9. Order Cancellations

• Orders can be canceled before they ship. it must be with a 1 hour time frame.

• If your order has already shipped, please follow the standard return process.

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10. Contact Us

For all return and refund inquiries:

We aim to respond to all inquiries within 24-48 hours.